Crouch End Flower Delivery: Terms & Conditions

Terms & Conditions for Online Flower Delivery Crouch End

Welcome to our Terms & Conditions, which govern the use of our online flower delivery service in Crouch End and the surrounding areas. By placing an order through our website, you confirm that you understand and agree to these terms, which are designed to make your experience secure, reliable, and transparent.

1. Applicability

These Terms & Conditions apply to all flower delivery orders placed via our online platform by customers situated in Crouch End and surrounding areas within our delivery radius. By accessing our site and placing an order, you agree to comply with and be bound by the terms described herein.

2. Order Process

Our online flower delivery process in Crouch End is straightforward:

• Product Selection: Browse our selection of flowers, bouquets, and arrangements specifically available for delivery in Crouch End.
• Order Placement: Add your chosen items to the shopping cart and proceed to checkout. You will be prompted to provide delivery details including recipient name, address in Crouch End (or surrounding area), delivery date, and a personalised message, if applicable.
• Order Confirmation: Review your order summary, billing address, and accept these Terms & Conditions before proceeding to payment. Once your order is placed, you will receive an order confirmation via the website and/or SMS (as applicable).
• Order Processing: Orders are prepared after payment confirmation. We strive to use fresh flowers and make every arrangement as pictured. However, seasonal variation may affect flower or foliage substitution. We commit to maintaining aesthetic value and quality.
• Delivery: Deliveries are made during our standard trading hours, except on national holidays unless stated. Should we experience unforeseen circumstances (weather conditions, supply issues) that delay delivery, we will endeavour to contact you promptly and arrange an alternative solution.

We kindly ask you to review provided delivery information thoroughly, as we cannot be held responsible for arrangements delivered to incorrect addresses due to customer error.

3. Payment Terms

To ensure a smooth flower delivery experience across Crouch End:

• All online transactions must be completed via one of the accepted payment methods provided at checkout (e.g., credit/debit card, secure payment gateways).
• Full payment is required at the time of placing the order. Orders will not be processed until payment is successfully received.
• All prices are inclusive of applicable VAT, unless stated otherwise. Delivery charges are displayed separately and clearly before checkout.
• Should a payment be rejected or reversed, we reserve the right to cancel the corresponding flower delivery in Crouch End until payment issues are resolved.

4. Order Amendments and Cancellations

Your right to cancel or amend an online flower delivery order in Crouch End is subject to the following conditions:

• Amendments: If you wish to change delivery details, recipient information, or update your order, please contact us as swiftly as possible. We will endeavour to accommodate changes provided your request is received at least 24 hours prior to the scheduled delivery time. Amendments received after this cut-off may not be possible due to the perishable nature of flowers and order processing constraints.
• Cancellations: Orders can be cancelled for a full refund if notice is given at least 24 hours before the delivery date. Cancellations received less than 24 hours before delivery may not be eligible for a full refund due to costs incurred (flowers prepared, delivery slot allocated). This policy is in line with the Consumer Contracts Regulations' exception for perishable goods.
• Non-Delivery: If, for reasons beyond our control, we are unable to deliver on the specified date (for example, access issues or incorrect addresses), we will attempt to contact the sender and/or recipient for resolution. If unsuccessful, flowers may be left with a neighbour (as per your instruction), or redelivery may be rescheduled at an additional charge.
• Substitution Policy: In rare cases where a specific flower or product is unavailable, we reserve the right to substitute with similar items of equal or greater value. We do this to ensure timely delivery and maintain the spirit of your order.

5. Refunds and Returns

Due to the perishable nature of flowers, we offer refunds or replacements only in the event of:

• Non-delivery (where neither sender nor recipient was at fault).
• Significant deviation from the product description or image (excluding fair seasonal variation).
• Damaged or wilted flowers upon arrival (provided we are notified with clear photographic evidence within 24 hours of receipt).

All eligible refunds are processed via the original payment method within 7 business days following confirmation.

6. Delivery Policy

We are committed to providing trouble-free delivery of your online flower order in Crouch End and surrounding areas. Delivery costs and options will be clearly outlined and confirmed before purchase. Timed deliveries may be available upon request, subject to an additional fee. Please note we cannot guarantee delivery time slots during peak periods such as Valentine's Day or Mother's Day.

If no one is available at the delivery address, we may leave the flowers in a safe, designated place or with a neighbour, as guided by our delivery driver’s discretion. A delivery note will be left to inform the recipient of the attempted delivery. Where neither is possible, we will attempt to contact you for further instructions.

7. Liabilities and Disclaimers

While we strive to deliver premium flowers in Crouch End and surrounding areas, the following terms apply:

• Our liability is strictly limited to the amount paid for the order in question.
• We are not liable for any consequential or indirect losses (for example, missed occasions or sentimental loss) arising from late or failed deliveries, except where directly caused by our negligence.
• We cannot accept liability for orders that cannot be fulfilled due to events outside our reasonable control including strikes, natural disasters, pandemics, transport network disruption, and severe weather.
• It is the customer’s responsibility to ensure the delivery details provided are accurate and complete; we do not accept liability for loss, delay, or misdelivery resulting from inaccurate information supplied by the customer.

All products are intended for domestic or private use only. We do not accept any liability for business losses (including loss of business, profits, contracts, goodwill, or consequential loss) from use of our flower delivery services.

8. Use of Personal Data

Your personal data is collected and managed in accordance with the applicable data protection legislation in the UK. We use your data solely to process flower delivery orders, fulfil customer support, and communicate updates regarding your order or service. We do not share your personal data with third parties for marketing purposes unless you expressly consent. For full details, refer to our Privacy Policy.

9. Age and Capacity

By placing an order with us, you confirm that you are at least 18 years old and have legal capacity to enter into binding contracts under UK law. Orders placed by persons under the age of 18 without parental or guardian consent will be cancelled upon discovery.

10. Intellectual Property

All website content, including product images, text, and branding, is protected by copyright law and remains our intellectual property. Use of our content for commercial purposes is strictly prohibited unless authorised in writing.

11. Governing Law and Jurisdiction

These Terms & Conditions – and any dispute or claim arising from them (including non-contractual disputes) – are governed by and construed in accordance with the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.

12. Changes to These Terms

We reserve the right to revise these Terms & Conditions from time to time. Revised terms will be updated on our website and apply to all subsequent orders. We recommend viewing these terms before making each purchase to ensure you are aware of current conditions.

13. Customer Acknowledgement

By placing an order with our online flower delivery service for Crouch End or its surrounding neighbourhoods, you acknowledge you have read, fully understood, and agreed to these Terms & Conditions.

14. Contact and Complaints

If you have any queries, concerns, or complaints regarding your flower delivery order in Crouch End, please consult our contact page for the most efficient way to reach our customer service team. We aim to respond to all communications promptly and resolve any issues to your satisfaction where possible.

Note: These Terms & Conditions are applicable to all flower delivery orders to customers in Crouch End and surrounding areas. Please review these terms regularly as your continued use of our service implies acceptance of any changes.